WhatsApp Business: How to Download and Verify Your Business Phone Number
- frakgirdplumorwesu
- Aug 5, 2023
- 13 min read
How to Download WhatsApp Business on Google Play Store
WhatsApp is one of the most popular messaging apps in the world, with more than 2 billion users. But did you know that there is also a version of WhatsApp for businesses? WhatsApp Business is a tool for companies to engage with customers over the platform. It is built on top of WhatsApp Messenger and includes all the features that you rely on, such as multimedia, free calls, free international messaging, group chat, offline messages, and much more.
WhatsApp Business can help you improve visibility, automate communication, and keep your workflow organized. You can use it to showcase your products and services, answer customer queries, send updates and reminders, collect feedback, and more. Whether you are a small business owner or a large enterprise, WhatsApp Business can help you transform your customer experience.
download whatsapp business on google play store
In this article, we will show you how to download WhatsApp Business on Google Play Store and how to use its features. We will also explain the differences between WhatsApp Business App and WhatsApp Business Platform, so you can choose the best option for your business needs.
WhatsApp Business App vs WhatsApp Business Platform
There are two ways to use WhatsApp Business: WhatsApp Business App and WhatsApp Business Platform. The app is for small businesses who personally manage conversations with customers. The platform is for medium to large businesses who communicate with customers at scale through programmatic access. Here are the main differences and benefits of each option:
WhatsApp Business App
WhatsApp Business Platform
- Free to download and use
- Requires a fee per message sent
- Easy to set up and use
- Requires technical integration with an API provider
- Supports one phone number per device
- Supports multiple phone numbers per account
- Allows manual responses only
- Allows automated responses via message templates
- Limited by device storage and battery life
- Scalable and reliable cloud-based solution
- Suitable for small businesses with low volume of chats
- Suitable for medium to large businesses with high volume of chats
How to Download and Install WhatsApp Business App
If you want to use WhatsApp Business App, you need an Android device with Google Play Store installed. Here are the steps to download and install the app:
Open Google Play Store on your device.
Search for "WhatsApp Business" or tap
Tap "Install" and wait for the app to download and install on your device.
Open the app and agree to the terms and conditions.
Enter your phone number and verify it with a code sent via SMS or a phone call.
Enter your business name and choose a category for your business.
Tap "Next" and you are ready to use WhatsApp Business App.
How to Create a Profile for Your Business
After installing WhatsApp Business App, you need to create a profile for your business. This will help you showcase your brand identity and provide useful information to your customers. Here are some tips and best practices for setting up your business profile:
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How to create and manage whatsapp business catalogs and products
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How to measure and improve your whatsapp business performance and analytics
How to secure your whatsapp business account and data
How to delete or deactivate your whatsapp business account
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How to download whatsapp business app apk file from third-party sources
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Tap the menu icon (three dots) on the top right corner of the app and select "Settings".
Tap "Business settings" and then "Business profile".
Add a logo or a photo that represents your business. Make sure it is clear and recognizable.
Add a short description that summarizes what your business does and what value it offers to customers. Use keywords that are relevant to your industry and location.
Add your address, website, email, and hours of operation. These will help customers find you online and offline.
Tap "Save" when you are done.
How to Use WhatsApp Business App Features
WhatsApp Business App has some features that are designed specifically for businesses. These features can help you manage your chats, automate your communication, and enhance your customer service. Here are some of the main features and how to use them:
Catalog
Catalog is a feature that allows you to showcase your products and services in a digital storefront. You can add images, prices, descriptions, and links to each item. Customers can browse your catalog and place orders directly from the app. Here is how to create and use a catalog:
Tap the menu icon (three dots) on the top right corner of the app and select "Catalog".
Tap "Add product or service" and fill in the details of each item. You can add up to 500 items in your catalog.
Tap "Save" when you are done.
To share your catalog with customers, open a chat with them and tap the attachment icon (paperclip). Then tap "Catalog" and select the items you want to share.
Labels
Labels are a feature that allows you to organize and manage your chats with customers. You can assign labels to different chats based on their status, category, priority, or any other criteria you choose. Labels can help you keep track of orders, follow-ups, payments, feedback, and more. Here is how to create and use labels:
Tap the menu icon (three dots) on the top right corner of the app and select "Labels".
Tap "Create label" and enter a name for your label. You can also choose a color for your label.
Tap "Save" when you are done.
To assign labels to chats, open a chat with a customer and tap the label icon (tag). Then select the labels you want to apply.
To filter chats by labels, tap the menu icon (three dots) on the top right corner of the app and select "Labels". Then tap the label you want to see.
Quick Replies
Quick replies are a feature that allows you to automate and speed up your responses to common questions or requests from customers. You can create shortcuts for frequently used messages and send them with a few taps. Quick replies can save you time and improve your efficiency. Here is how to create and use quick replies:
Tap the menu icon (three dots) on the top right corner of the app and select "Business tools".
Tap "Quick replies" and then "Add".
Enter the message you want to use as a quick reply. You can also add media, emojis, or stickers to your message.
Enter a shortcut for your quick reply. This should be a word or a phrase that triggers the message. For example, you can use "/hello" as a shortcut for "Hello, thank you for contacting us."
Tap "Save" when you are done.
To use quick replies in chats, open a chat with a customer and type the shortcut for your quick reply. Then tap the send icon (arrow).
Greeting Message
Greeting message is a feature that allows you to welcome new customers and set expectations for your communication. You can create a message that will be automatically sent to customers who message you for the first time or after 14 days of inactivity. Greeting message can help you make a good first impression and build trust with your customers. Here is how to create and use a greeting message:
Tap the menu icon (three dots) on the top right corner of the app and select "Business tools".
Tap "Greeting message" and then "Add".
Enter the message you want to use as a greeting message. You can also add media, emojis, or stickers to your message.
Select the recipients you want to send the greeting message to. You can choose to send it to everyone, to everyone except some contacts, or to only some contacts.
Tap "Save" when you are done.
To enable or disable the greeting message, tap the toggle switch next to "Send greeting message".
Away Message
Away message is a feature that allows you to inform customers when you are not available to respond. You can create a message that will be automatically sent to customers who message you outside your business hours or when you are offline. Away message can help you manage customer expectations and avoid losing potential leads. Here is how to create and use an away message:
Tap the menu icon (three dots) on the top right corner of the app and select "Business tools".
Tap "Away message" and then "Add".
Enter the message you want to use as an away message. You can also add media, emojis, or stickers to your message.
Select the schedule you want to send the away message on. You can choose to send it always, on custom schedule, or outside business hours.
Select the recipients you want to send the away message to. You can choose to send it to everyone, to everyone except some contacts, or to only some contacts.
Tap "Save" when you are done.
To enable or disable the away message, tap the toggle switch next to "Send away message".
How to Download and Install WhatsApp Business Platform
If you want to use WhatsApp Business Platform, you need an Android device with Google Play Store installed and a verified WhatsApp Business account. You also need to partner with an API provider who can help you integrate WhatsApp Business Platform with your existing systems and tools. Here are the steps to download and install WhatsApp Business Platform:
Open Google Play Store on your device.
Search for "WhatsApp Business Platform" or tap to go directly to the app page.
Tap "Install" and wait for the app to download and install on your device.
Open the app and agree to the terms and conditions.
Enter your phone number and verify it with a code sent via SMS or a phone call.
Enter your business name and choose a category for your business.
Tap "Next" and follow the instructions from your API provider to complete the setup process.
How to Connect with Your Customers via WhatsApp Business Platform
After installing WhatsApp Business Platform, you need to connect with your customers over WhatsApp. There are two ways to communicate with customers via WhatsApp Business Platform: customer-initiated messages and business-initiated messages. Here is an overview of each method:
Customer-initiated messages: These are messages that customers send first to start a conversation with your business. For example, they can scan a QR code, click a link, or enter your phone number in their WhatsApp contacts. When customers initiate a chat, they give consent for your business to contact them over WhatsApp. You can reply to customer-initiated messages within 24 hours for free. After that, you need to pay a fee per message to continue the conversation.
Business-initiated messages: These are messages that your business sends first to start a conversation with customers. For example, you can send notifications, confirmations, reminders, or updates to customers who have opted in to receive messages from your business. You need to pay a fee per message to send business-initiated messages. You also need to use pre-approved message templates that comply with WhatsApp policies and local regulations.
How to Use WhatsApp Business Platform Features
WhatsApp Business Platform has some features that are designed specifically for businesses who communicate with customers at scale. These features can help you send rich and engaging communications, drive organic awareness about your WhatsApp number, create and use customizable messages for various scenarios, and display your products and services in a carousel format. Here are some of the main features and how to use them:
Media Messages
Media messages are a feature that allows you to send images, videos, audio, documents, contacts, and locations to your customers. You can use media messages to enhance your communication and provide more information and value to your customers. Here is how to send media messages:
To send media messages via customer-initiated chats, open a chat with a customer and tap the attachment icon (paperclip). Then select the type of media you want to send and choose the file from your device or gallery.
To send media messages via business-initiated chats, you need to use message templates that include media components. You can create your own media message templates or use the ones provided by your API provider. To send a media message template, you need to specify the template name, the language code, and the media parameters in your API request.
Native Entry Points
Native entry points are a feature that allows you to drive organic awareness about your WhatsApp number and encourage customers to initiate chats with your business. You can use native entry points such as QR codes, short links, click-to-chat buttons, and stickers to promote your WhatsApp number on various channels and platforms. Here is how to use native entry points:
To generate a QR code for your WhatsApp number, tap the menu icon (three dots) on the top right corner of the app and select "Business tools". Then tap "Short link" and then "View QR code". You can share or download your QR code and display it on your website, social media, store front, or any other place where customers can scan it.
To generate a short link for your WhatsApp number, tap the menu icon (three dots) on the top right corner of the app and select "Business tools". Then tap "Short link" and copy or share your link. You can use your short link on your email signature, business card, flyer, or any other place where customers can click it.
To add a click-to-chat button to your website, you need to use the WhatsApp Business Platform API or an API provider who can help you integrate it. You can customize the appearance and behavior of the button according to your preferences. When customers click the button, they will be redirected to a chat with your business on WhatsApp.
To create stickers for your WhatsApp number, you need to use a third-party app or service that can help you design and publish stickers for WhatsApp. You can use stickers to express your brand personality and attract customers' attention. When customers tap on a sticker, they will be able to start a chat with your business on WhatsApp.
Message Templates
Message templates are a feature that allows you to create and use customizable messages for various scenarios. You can use message templates to send business-initiated messages or quick replies to customers. Message templates can include text, media, emojis, variables, and buttons. Here is how to create and use message templates:
To create message templates for business-initiated messages, you need to submit them for approval via the WhatsApp Business Platform API or an API provider who can help you do it. You need to follow the guidelines and best practices for creating message templates that comply with WhatsApp policies and local regulations. You can also use the message templates provided by WhatsApp or your API provider.
To create message templates for quick replies, you can follow the same steps as described above for creating quick replies via WhatsApp Business App.
To use message templates for business-initiated messages, you need to specify the template name, the language code, and the template parameters in your API request. You also need to pay a fee per message sent.
To use message templates for quick replies, you can follow the same steps as described above for using quick replies via WhatsApp Business App.
Product Showcase
To create product showcase for business-initiated messages, you need to use message templates that include product components. You can create your own product message templates or use the ones provided by your API provider. To create a product message template, you need to specify the product name, image URL, description, price, and link for each product in your template.
To create product showcase for quick replies, you can follow the same steps as described above for creating quick replies via WhatsApp Business App.
To use product showcase for business-initiated messages, you need to specify the template name, the language code, and the template parameters in your API request. You also need to pay a fee per message sent.
To use product showcase for quick replies, you can follow the same steps as described above for using quick replies via WhatsApp Business App.
Conclusion
WhatsApp Business is a powerful tool for businesses to connect with customers over WhatsApp. It can help you improve visibility, automate communication, and keep your workflow organized. You can choose between WhatsApp Business App and WhatsApp Business Platform depending on your business size and needs. You can also use various features such as catalog, labels, quick replies, greeting message, away message, media messages, native entry points, message templates, and product showcase to enhance your customer experience.
If you want to download WhatsApp Business on Google Play Store, you can follow the steps we have outlined in this article. You can also visit the official WhatsApp Business website or contact your API provider for more information and support.
We hope you found this article helpful and informative. If you have any questions or feedback, please feel free to leave a comment below. Thank you for reading!
FAQs
Here are some of the most common questions and answers about WhatsApp Business:
Can I use WhatsApp Business and WhatsApp Messenger on the same device?Yes, you can use both apps on the same device as long as they are registered with different phone numbers.
Can I migrate my chat history from WhatsApp Messenger to WhatsApp Business?Yes, you can migrate your chat history from WhatsApp Messenger to WhatsApp Business by following these steps:
Back up your chat history on WhatsApp Messenger.
Install WhatsApp Business on your device.
Verify your phone number on WhatsApp Business.
Restore your chat history from the backup.
Can I use WhatsApp Web or WhatsApp Desktop with WhatsApp Business?Yes, you can use WhatsApp Web or WhatsApp Desktop with WhatsApp Business by following these steps:
Open WhatsApp Web or WhatsApp Desktop on your computer.
Open WhatsApp Business on your device.
Tap the menu icon (three dots) on the top right corner of the app and select "WhatsApp Web".
Scan the QR code on your computer screen with your device.
How can I verify my business account on WhatsApp?You can verify your business account on WhatsApp by submitting a request via the WhatsApp Business Platform API or an API provider who can help you do it. You need to provide some information about your business such as name, address, website, email, and category. You also need to comply with the verification criteria and guidelines set by WhatsApp. Once your request is approved, you will receive a green checkmark next to your business name on WhatsApp.
How can I measure the performance of my WhatsApp Business account?You can measure the performance of your WhatsApp Business account by using the analytics feature available on both WhatsApp Business App and WhatsApp Business Platform. You can access the analytics feature by tapping the menu icon (three dots) on the top right corner of the app and selecting "Business tools". Then tap "Statistics" and view various metrics such as messages sent, messages delivered, messages read, and messages received.
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